Refund and Return Policy

At Dellavero LLC, we are committed to ensuring customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free refund and return policy to make the process as smooth as possible. Please review the following guidelines to understand how returns and refunds are handled.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition that you received it.
  • The return request must be made within 30 days of the purchase date.
  • Proof of purchase (such as an order confirmation or receipt) must be provided.

Certain items, such as perishable goods, customized products, or clearance items, are non-returnable unless defective or damaged upon arrival.

2. How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact our customer support team at dellavero79@gmail.com with your order details and reason for return.
  2. Once your return is approved, we will provide you with the return shipping address.
  3. Pack the item securely and send it back to us using a trackable shipping service.
  4. Once we receive and inspect the returned item, we will notify you about the status of your refund.

3. Refund Process

After we receive your return, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used at checkout.

  • Full refunds will be provided for items that are returned in original condition.
  • Partial refunds may be issued for items that show signs of use, missing parts, or damage not due to our error.
  • Shipping costs are non-refundable, and customers are responsible for return shipping fees unless the item arrived damaged or defective.

4. Exchanges

If you received a defective or damaged item, you may request an exchange instead of a refund. Please contact us at dellavero79@gmail.com with photos of the damaged product. We will arrange for a replacement to be sent at no additional cost.

5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Perishable goods (e.g., food items, plants, etc.)
  • Personalized or custom-made products
  • Gift cards
  • Clearance or final sale items

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time before your refund is officially posted.
  3. If you have done the above steps and still have not received your refund, please contact us at dellavero79@gmail.com.

7. Contact Us

For any questions or concerns regarding returns and refunds, please feel free to reach out to our customer service team:

📧 Email: dellavero79@gmail.com
📞 Phone: +1 989-865-4264
📍 Address: 30 N Gould St Ste R, Sheridan, WY 82801

At Dellavero LLC, your satisfaction is our priority, and we are here to ensure a smooth and worry-free shopping experience. Thank you for choosing us!